Refund Policy

Last updated: 1 May 2026

Refund approach

NexKeys sells digital products. Delivery can be immediate and some products cannot be returned after access details, codes, links, wallet value, or credentials are delivered.

Refund decisions depend on delivery state, redemption or use, product evidence, payment evidence, and whether the issue can be solved through correction or replacement first.

When refund review is available

Contact support as soon as possible if:

• you received the wrong product
• delivered credentials, codes, or links do not work as described
• the item cannot be activated within the product scope shown before purchase
• you paid but the order did not move into the expected payment or delivery state
• the product was materially different from what was shown before checkout

Include your order ID, checkout email, payment reference, a short description, and screenshots or activation errors where relevant.

Replacement before refund

Where reasonable, NexKeys may first recheck delivery, correct order-state issues, replace invalid credentials or codes, confirm region or activation scope, or provide account support instructions.

48-hour non-delivery protection

For in-stock orders, buyers may request refund review if confirmed payment does not lead to usable delivery or a valid replacement within 48 hours.

The 48-hour window starts when payment is confirmed. It may pause or require review when payment references are wrong, payment is underpaid, fraud or security review is required, a buyer response is missing, a platform outage affects delivery, or a listing-specific review note was shown before checkout.

What is not usually refundable

Unless required by law or approved after review, refunds are not usually available for change-of-mind purchases after delivery, buyer-side region/device/account restrictions shown before purchase, misuse after delivery, credential sharing, chargeback abuse, breach of third-party platform terms, or requests without enough evidence to verify the issue.

Approved refunds

If a refund is approved, settlement timing depends on the original payment method, provider, bank, blockchain network, or manual payment process.

Contact NexKeys support first so we can check payment, delivery, and source records.